Support
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Activity overview
Latest activity by Support-
Support created an article,
How Do I Submit a Customer Promotion?
Start a New Promotion by clicking "Submit Promotions & Marketing Programs" from your dashboard menu. Click the "+ ADD" button at the top left of the screen to start a new promotion entry. You will ...
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Support created an article,
How Should I Ship Samples to GFI?
If you are shipping samples directly to someone at Gourmet Foods International or for a specific event, you must adhere to the label below to the exterior of each case you are shipping. This includ...
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Support created an article,
How do I submit (Send to Workflow) a new item?
Once you have opened the new item record, completed all required fields and hit saved, you submit a record by selecting send to workflow, Submit a New Item and Start. You will see a green success...
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Support created an article,
Are there any File Name requirements for Digital Assets?
It is important that any file names for images or files being uploaded to Mantis contain only English letters, numbers, dashes - or underscores _ . No symbols, non-English letters or spaces, incl...
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Support created an article,
New Supplier Set Up: What to Expect
New supplier set up begins with an internal request from a GFI team member. Once the request has been processed here is what you can expect. 1. Email-This first email contains a link to MANTIS and...
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Support created an article,
Velocity Report Types
Gourmet Foods International 2024 Velocity Report Options The list below are the report types that are available to suppliers. Report requests should be processed through MANTIS. Regional Chain Ac...
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Support created an article,
What is "Locked in Workflow"?
MANTIS uses workflow to move records from one user to the next for approvals. Workflow is used for most interactions between supplier partners and GFI team members. Locked in workflow (or the locke...
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Support created an article,
How do I update information on my item in MANTIS?
Do you ONLY need to add or remove digital assets?No content data is changing? Please manage your digital assets on your Approved Item Record.How do I delete a digital asset? How do I upload a digi...
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Support created an article,
How do I select a Category?
Category Selection Category Assignment is on the Summary Tab under the Summary heading. To select taxonomy, click on the magnifying glass icon. In the Category Assignment pop-up, continue selecti...
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Support created an article,
How do I delete a digital asset?
Suppliers cannot directly delete a digital asset. You can mark an asset to be deleted and it will be removed when the delete job runs next. (This is not an immediate delete.) Click once in the Del...