Congratulations on beginning your partnership with GFI!
This article will help guide you through the set up process. Please read through the articles below (links will open in a new tab) in order as they provide valuable information for quickly and smoothly setting up your information in MANTIS. For a quick overview of the process, click here.
User Accounts
MANTIS
The GFI salesperson you've been working with has requested a MANTIS account for your company. Once the initial account has been set up, the Primary Contact will receive an email from no-reply@gfifoods.com with your MANTIS account username and password. This user account will be used to complete new vendor set up and will receive any related workflow emails from MANTIS.
Zendesk
If you do not already have a Zendesk account, you can create your own by clicking SIGN IN at the top right and then SIGN UP on the pop-up. You can use any email address and password for this account. Keep in mind any communications from Zendesk with you will go to this email account.
Click here for more information about using Zendesk
Collect your company information
We require essential company information in order to process your new vendor record. Some information may take some time to gather. We suggest collecting all of your information so that you can complete the record in one session.
- Summary Tab - The questions on this tab help differentiate your business from others. Many times, our Sales team is asked by customers for suppliers is specific categories beyond product-type. Even though not required, these questions help our Sales team present your products to a variety of customers. For more information about GFI's GS1-128 Policy, click HERE.
- Vendor Contacts - Quality Control, Accounting, and Purchase Order contacts are required. Each record can only have one purchase order and one accounting contact. One contact can be marked as multiple contact types. Click here for descriptions of the Contact Types.
- Vendor Addresses - Each unique address for your company will be entered as a record on this tab. Each supplier should have one Pay = Yes address (where GFI will direct payments) and at least one Ordering = Yes address. Ordering = Yes addresses are where your product ships or is picked up from. One address can serve both purposes. Click here for Vendor Addresses Instructions
- Quality Control Documentation - we require a product guarantee, 3rd party audit and Certificate of Insurance from all vendors and additional documents for foreign vendors. Click here for required Quality Control document details.
Completing the record in MANTIS
We suggest bookmarking the MANTIS 2020 link: https://mantis.gfifoods.com/enable2020/
Log in to MANTIS with the username and password in your email.
- Step-by-step written instructions with pictures, click here.
- Detailed instructions for uploading your digital assets, click here.
- For Digital Asset File Name requirements, click here.
- For Digital Asset File Type requirements, click here.
What happens after I submit?
Our Quality Control department will review your documentation when they review pending vendors every Friday. If they need any additional information, they will return your vendor record and you will receive an email with details. You will need to make requested changes and resubmit your vendor record.
You can track your vendor record progress by checking the Vendor Status in MANTIS.
Once you receive the email with your GFI Vendor Number, your MANTIS account will update to Approved Vendor.