Company contacts are handled in MANTIS and it is the supplier's responsibility to keep contact information up to date. GFI uses the contact information to communicate marketing opportunities, publishes to our sales team, and to send payment information. There are a few different contact types in MANTIS. Each contact in MANTIS can be marked as multiple contact types. Example, one contact could be marked both Purchase Order and Accounting.
Required Contact Types
Primary: Only one contact can be designated Primary. Main contact for the company. This is added by GFI when your initial vendor record is setup. You are able to edit this contact at any time. Only the Primary Contact is automatically added as a MANTIS USER. If you need additional users set up, please see: Add a MANTIS User.
Accounting: Only 1 contact can be designated Accounting. This contact receives all payment related emails. Our AP team receives updated contacts once per week on Mondays.
Purchase Order: Only 1 contact can be designated Purchase Order. Will receive email notifications when purchase orders are unconfirmed in MANTIS.
Quality Control: This is a required contact. Main contact for GFI Quality Control department to request additional production information, updated inspections, COIs and other quality control documents.
Optional Contact Types
Broker: Broker contact you have working on your account. Broker will receive emails from Sales Finance and Marketing in addition to the Sales & Marketing contact type.
Sales & Marketing: Sales, Sales Finance, and Marketing departments from GFI will use this contact to discuss marketing and promotions opportunities.
EDI: EDI contact used if GFI transmits order via EDI.
Please see the links below for additional information.