How do I add a new user or broker to our account?

Submit a ticket to Zendesk requesting a New User be set up for your company’s MANTIS account. The request for a new user account MUST come from a company email address. Brokers cannot request their own access to your company’s MANTIS account.

1. Click “Submit a Request” at the top right of the Zendesk page.
2. Select “MANTIS Support” from the drop down menu
3. Select Add MANTIS User from the MANTIS Support drop down menu
4. Complete the remainder of the Ticket Submission form. Be sure to include your Vendor information and the Name and Email for the new user. In the description box, indicate if the new user is a broker.
5. Click Submit at the bottom of the page.

Our MANTIS Support team will review your request and create a new user login. The new user will receive an email from [e-mail] with their username and password once the request has been processed.

We also recommend updating your Company Contacts in MANTIS to include this new user or broker.

Note: We are not able to give different permissions to different users per account. Once a user is set up for your account, they have full functionality as a user to submit new items, submit cost changes, submit promotions & marketing commitments, update vendor contacts and update items.