To ensure data integrity across systems, we now require address changes be submitted with a Support Ticket.
- Sign in to your Zendesk account. (While not required to submit tickets, signing in to your Zendesk account will give you the best control over your tickets.) If you need to create a Zendesk account, please visit: How do I view all Zendesk content?
- At the top right of your screen, click Submit a request.
- Select Vendor Address Change Request from the drop down menu
- Complete the Subject, Vendor Name, and Vendor number fields. Note: The subject field will suggest articles based on what you type. Please scroll past the suggestions to complete the remaining fields.
- Select the type of address that needs to be updated.
Payables - this is where checks should be sent or payments addressed. This address would only be used for accounting.
Warehouse - this address is where ordering and shipping occurs. This address does not receive payments.
Payables & Warehouse Single Location - this address is used for all business purposes. - Enter the new address in the Description field. No other details are required, but please include any information you believe we need to have for this location.
- Click the green Submit button when you're finished. The Supplier Support Team will update the address in our systems upon receipt. The team will reply that addresses have been updated and close the ticket.
- You can monitor the status of your address change ticket by following the instructions here: How do I view submitted tickets?